SHIPPING & RETURNS
We’ve tried to make the delivery & return process as easy as possible. You can track your parcel or submit a quick free return request.
• We deliver worldwide from CA, USA and England, UK.
• All US orders placed on this site (US) will be dispatched from California.
• If you’re ordering from Europe, please use our UK site for the correct low shipping rates.
|Destination||Order Amount||Shipping Method||Delivery Time*||Cost|
|USA (CA)||Under $90||USPS 1st / Priority||1-3 days||$5|
|USA (Contiguous)||Under $90 (excluding furniture)||USPS 1st / Priority||3-5 days||$7.5|
|USA (Contiguous)||Over $90 (excluding furniture)||USPS 1st / Priority||3-5 days||FREE|
|USA (Contiguous)||Small furniture||Fedex||3-5 days||$15|
|USA (Contiguous)||Large furniture||Fedex||3-5 days||$40|
|USA (HI & AK)||All orders (excluding furniture)||USPS Priority||5-7 days||$9.50|
|CANADA||All orders (excluding furniture)||USPS First Class||5-7 days||$18|
|WORLD||Up to 4 lbs||USPS First Class||5-14 days||$26|
|WORLD||Small Furniture||Courier||5-14 days||$65 per piece|
|WORLD||Over 4 lbs & upto 12 lbs||Courier||5-14 days||$65|
We’ll send you an email with your tracking link so you can keep an eye on your parcel.
We endeavour to dispatch all orders in 1-2 days. Please add these to your schedule.
You can return your order to us within 30 days for a full refund and we’ll cover the return cost. Please see below for the conditions.
Simply fill in our return form.
We’ll get back to you with a return slip & your pre-paid shipping label.
The not-so-small print
• We can only accept returns of products that are unused & in their original packaging.
• Free return applies to US orders and for the return of the entire order only, not partial items. It doesn’t apply to the return of sale items or international orders.
• Books & magazines are exceptions and can be returned at the customer’s cost.
Furniture & Lilian Dollsvilla are final sale items and can’t be returned.
• We can’t receive unsolicited returns, so please always submit the return form and wait for us to get back to you. Unsolicited returns will be rejected and not refunded.