SHIPPING & RETURNS
We’ve tried to make the delivery & return process as easy as possible. You can track your parcel or submit a quick free return request.
• We deliver worldwide from CA, USA and England, UK.
• All US orders placed on this site (US) will be dispatched from California. Please note some items may be shipped from our UK warehouse depending on availability. If there are any unusual delays, we’ll let you know immediately.
• If you’re ordering from Europe, please use our UK site for the correct low shipping rates.
|Destination||Order Amount||Shipping Method||Delivery Time*||Cost|
|USA (CA)||Under $90||USPS 1st / Priority||1-3 days||$5|
|USA (Contiguous)||Under $90 (excluding furniture)||USPS 1st / Priority||3-5 days||$7.5|
|USA (Contiguous)||Over $90 (excluding furniture)||USPS 1st / Priority||3-5 days||FREE|
|USA (Contiguous)||Small furniture||Fedex||3-5 days||$15|
|USA (Contiguous)||Large furniture||Fedex||3-5 days||$40|
|USA (HI & AK)||All orders (excluding furniture)||USPS Priority||5-7 days||$9.50|
|CANADA||All orders (excluding furniture)||USPS First Class||5-7 days||$18|
|WORLD||Up to 4 lbs||USPS First Class||5-14 days||$26|
|WORLD||Small Furniture||Courier||5-14 days||$65 per piece|
|WORLD||Over 4 lbs & upto 12 lbs||Courier||5-14 days||$65|
We’ll send you an email with your tracking link so you can keep an eye on your parcel.
We endeavour to dispatch all orders in 1-2 days. Please add these to your schedule.
You can return your order to us within 30 days for a full refund and we’ll cover the return cost. Please see below for the conditions.
Simply fill in our return form.
We’ll get back to you with a return slip & your pre-paid shipping label.
The not-so-small print
• We can only accept returns of products that are unused & in their original packaging.
• Free return applies to US orders and for the return of the entire order only, not partial items. It doesn’t apply to the return of sale items or international orders.
• Books & magazines are exceptions and can be returned at the customer’s cost.
Furniture & Lilian Dollsvilla are final sale items and can’t be returned.
• We can’t receive unsolicited returns, so please always submit the return form and wait for us to get back to you. Unsolicited returns will be rejected and not refunded.