SHIPPING & RETURNS

We’ve tried to make the delivery & return process as easy as possible. You can track your parcel or submit a quick free return request.

• We deliver worldwide from CA, USA and England, UK.

• All US orders placed on this site (US) will be dispatched from California.

• If you’re ordering from Europe, please use our UK site for the correct low shipping rates.

Shipping Rates

DestinationOrder AmountShipping MethodDelivery Time*Cost
USA (CA)Under $90USPS 1st / Priority1-3 days$5
USA (Contiguous)Under $90 (excluding furniture)USPS 1st / Priority3-5 days$7.5
USA (Contiguous)Over $90 (excluding furniture)USPS 1st / Priority3-5 daysFREE
USA (Contiguous)Small furnitureFedex 3-5 days$15
USA (Contiguous)Large furnitureFedex 3-5 days$40
USA (HI & AK)All orders (excluding furniture)USPS Priority5-7 days$9.50
CANADAAll orders (excluding furniture)USPS First Class5-7 days$18
WORLDUp to 4 lbsUSPS First Class5-14 days$26
WORLDSmall FurnitureCourier5-14 days$65 per piece
WORLDOver 4 lbs & upto 12 lbsCourier5-14 days$65

We’ll send you an email with your tracking link so you can keep an eye on your parcel.

We endeavour to dispatch all orders in 1-2 days. Please add these to your schedule.

Free Returns

You can return your order to us within 30 days for a full refund and we’ll cover the return cost.

Simply fill in our return form.
We’ll get back to you with a return slip & your pre-paid shipping label.

The not-so-small print

• We can only accept returns that are unused & in their original packaging.​

• Free return applies to US orders only, and not for international orders except for faulty & incorrect items.

• A few exceptions apply. Books & magazines can be returned at customer’s cost. Furniture & Lilian Dollshouse​ can’t be returned.

• We can’t receive unsolicited returns, so please always submit the return form and wait for us to get back to you.

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